Jai Toys

At Jai Toys, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely pleased with your order, we offer a comprehensive Returns and Refund Policy to make your shopping experience worry-free.

30-Day Return Policy: We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

How to Initiate a Return: To initiate a return, please contact our customer service team within 30 days of receiving your order. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Refund Process: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Exchanges: If you need to exchange an item for a different model or variant, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.

Damaged or Defective Items: In the rare event that your item arrives damaged or defective, please contact us immediately upon receipt. We will work swiftly to resolve the issue and provide you with a replacement or refund as necessary.

Contact Us: If you have any questions or concerns about our Returns and Refund Policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Jai Toys is nothing short of exceptional.